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Terms & Conditions
These Terms & Conditions explain the rules that apply to your use of Velvet Spins Casino. Please read them carefully before creating an account, depositing funds or playing any game. By accessing the website or using its services, you acknowledge that you have read, understood and agreed to these Terms, together with any additional rules displayed for a particular game, promotion or service.
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1. General terms and eligibility
These Terms form a legal agreement between you and Velvet Spins Casino in relation to your use of the website, account services, casino games and related features. They apply whenever you visit the website, register an account, deposit money, participate in a game or otherwise use a service made available through the website. Other terms may apply to specific games, promotions or payment services. If those additional terms conflict with these Terms, the specific terms will generally apply to the relevant service.
In this review
You must only use Velvet Spins Casino where online gambling is lawful for you to do so. Australian players should consider the laws that apply in their state or territory and should obtain independent legal advice if they are unsure. You are responsible for checking whether you are permitted to access or use online gambling services from your location. We do not represent that the website is available or suitable in every jurisdiction.
Age and personal responsibility
- You must be at least the legal gambling age that applies in your location and must satisfy any other eligibility requirements before using the services.
- You must not access or use the website if you are prohibited from gambling, have asked to be excluded, or are subject to a court, regulatory or other restriction.
- You must use the website personally and must not allow another person to access your account or play through your account.
- You must provide information that is accurate, current and complete when registering or responding to verification requests.
- You must comply with all applicable laws, these Terms, game rules and instructions shown on the website.
We may refuse registration, restrict access, suspend an account or close an account where we consider it reasonably necessary to protect the website, its users or the integrity of the services. This may include situations involving suspected fraud, unlawful activity, a breach of these Terms, identity concerns, duplicate accounts, responsible gambling risks or the use of prohibited payment methods.
2. Accounts, security and gameplay
Opening and using an account
Some services may require you to create a personal account. You may be asked to provide identification or other information so that account details can be verified. Verification checks may be carried out before or after access is provided, including before withdrawals or where required for compliance, security or responsible gambling purposes. You agree to co-operate with reasonable verification requests and to keep your account information updated.
You are responsible for keeping your username, password and other security details confidential. You must tell us promptly if you believe your account has been accessed without permission, if your login details have been lost, or if any activity appears incorrect. You are responsible for activity carried out through your account unless you have reported the unauthorised use and taken reasonable steps to protect your account.
- You must not create more than one account unless expressly permitted.
- You must not use another person's account, payment method or identity.
- You must not sell, transfer, lend or otherwise make your account available to another person.
- You must not use the website for money laundering, fraud, collusion or any other unlawful purpose.
- You must not interfere with the website, games, software, security measures or other users.
- You must not use automated tools, bots, scripts or other methods designed to obtain an unfair advantage.
Game results and technical issues
Games must be played in accordance with the rules displayed on the website. Where a game uses a random number generator or similar system, the outcome will be determined by the relevant game system. In the event of a dispute about a game result, the applicable system records and transaction records may be used to establish the result, subject to any rights available under applicable law.
We aim to provide a reliable service but cannot guarantee that the website, games or account features will always be available, uninterrupted or free from errors. Planned maintenance, software faults, network problems, device issues and events outside reasonable control may affect access. If a game is interrupted or a technical error affects a transaction, we may investigate the issue and take reasonable steps to correct any confirmed error.
3. Deposits, withdrawals and promotions
Payments and account balances
You may only use payment methods that are held in your own name or that you are authorised to use. Payment providers may apply their own terms, processing rules, fees and verification requirements. We may delay, reject or reverse a transaction where a payment method cannot be verified, appears to be unauthorised, is connected with suspicious activity or does not meet the requirements shown on the website.
Before accepting a withdrawal request, we may require identity, address, payment or source-of-funds information. Withdrawals may also be subject to checks relating to account security, anti-fraud controls, responsible gambling and applicable legal obligations. Any displayed balance may be adjusted where there is a confirmed technical error, an unauthorised transaction, a breach of these Terms or another lawful reason.
You should review the payment information shown at the time of a deposit or withdrawal, including any applicable minimums, maximums, processing conditions or fees. We do not guarantee a particular processing period because the timing of a transaction can depend on verification, the selected payment method, financial institutions and other service providers.
Promotions and bonuses
Promotions, bonuses, rewards and promotional games may be subject to separate terms. Those terms may include eligibility requirements, entry periods, wagering or playthrough conditions, game restrictions, payment conditions, expiry rules and limits. You should read the full promotional terms before opting in or using an offer. If you do not meet the relevant conditions, a promotional benefit may not be available or may be removed.
We may correct an obvious error, withdraw an offer, limit participation or refuse a promotional benefit where there has been misuse, technical failure, suspicious activity, multiple-account activity or a breach of the applicable promotional terms. Unless required by law, promotional benefits have no cash value outside the conditions stated for the relevant offer.
4. Responsible gambling, privacy and legal matters
Responsible gambling
Gambling should be treated as entertainment, not as a way to earn money or recover losses. Only gamble with money you can afford to lose. Consider setting a budget and time limit before you play, and do not chase losses, gamble when upset or borrow money to gamble. If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate professional or support service.
Account tools or restrictions may be available to help you manage your play, such as deposit limits, loss limits, session reminders, time-outs or self-exclusion. The availability and operation of these tools may vary. A request for self-exclusion or a restriction should be treated seriously, and you must not attempt to bypass it by opening another account or using another person's account.
Privacy and communications
Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used to provide services, verify identity, process transactions, maintain security, prevent fraud, meet legal obligations and communicate with you about your account. You should review the Privacy Policy to understand how information is collected, used, stored and disclosed.
Website content and intellectual property
The website, including its text, design, graphics, branding, software and other content, is protected by intellectual property laws and may only be used for personal, lawful purposes. You must not copy, reproduce, modify, publish, distribute, reverse engineer or commercially exploit website content without permission, except where a right cannot legally be excluded.
Changes, suspension and complaints
We may update these Terms from time to time to reflect changes to the website, services, legal requirements, security measures or business processes. The updated version will apply from the time it is made available, unless a different commencement date is stated. You should review the Terms regularly. If you continue to use the website after an update, that use may indicate acceptance of the revised Terms.
If you have a question or complaint about an account, transaction, game or service, please raise it through the available support channel on the website and provide enough information for the matter to be reviewed. We may ask for further details, account verification or relevant transaction information. Complaints will be considered in accordance with applicable procedures and law.
Applicable law and general provisions
These Terms are subject to the laws that apply to the relevant service and jurisdiction, without limiting any mandatory rights or protections available to you under Australian law. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. A failure to enforce a provision immediately does not necessarily mean that the provision has been waived.
